When will my order be shipped?
We offer free insured express shipping on all orders. Orders placed on business days (Mon. – Fri.) .Any delays caused by customs clearance are our responsibility. The tracking details provided will help you monitor your shipment’s progress. Every order is fully insured during transit, at no extra cost to you. If there’s any damage in transit, please report it immediately to SAIMAND within 3 days including a detailed description of the issue.
Are there any discount codes available?
Our promotions are constantly updated — bookmark our store to stay updated on future deals!
What should I do if my package is lost?
let's resolve this quickly for you today. First, check the tracking details on our website or the carrier's app to confirm the status, as delays can sometimes occur due to logistics. If there's no update within 24-48 hours, contact our customer support team immediately with your order number and shipping info. We'll investigate, arrange a reshipment or refund at no extra cost, and keep you updated via email. Rest assured, we'll handle this until it's sorted—thanks for your patience! Our after-sales email address is: 17748567617@163.com
What is your return policy?
Our worry-free return policy ensures your complete peace of mind:
30-day unconditional return guarantee:
You can return any unused item within 30 days of receiving the goods. We will provide you with a full refund or exchange service.
Quick resolution:
After we receive your return, the refund process will be completed within 3 to 7 working days. You will receive email confirmations at each step!